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= eCommerce Solutions
= Custom Applications
= Application Integration
= Supply Chain Mgmt
= Customer Rel. Mgmt
= Online Marketing



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CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

MachroTech designs solutions to improve communication between you and your customer. MachroTech helps you increase business productivity and reduce cost. Our solutions are designed and developed using cutting-edge technology by our expert CRM team of developers. MachroTech solutions enhance your current CRM strategy by providing efficient and easy to use methods of communicating with your customers.

We understand that technology alone is not the only way to success, and that's why we combine our technical expertise with your business objectives in order to serve you better. We integrate several integrated applications to form a CRM system, which can help you maximize profitability and customer satisfaction. Our solutions can help you integrate a multi-channel CRM strategy effectively and efficiently. We give our best to maximize returns on your customer database. Our solutions are available as an integrated enterprise suite of applications or as stand-alone applications.

MachResponse is one of our CRM offerings. It is a high performance web-based email management system that enables your company to route, track and respond to high volumes of customer emails and web form submissions.

The features list of MachResponse includes, but is not limited to:

  • Multiple Users and Message locking
  • Configurable Security Roles
  • Pre-Response Templates
  • Threaded Conversation Technology
  • Flexible Routing Rules
  • Comprehensive Reporting Tools
  • Web-based hosted solution

MachResponse gives your company best-of-breed functionalities for every aspect of online service, sales and marketing operations, from workflow and routing, to agent productivity to management and administration.

     

 

                                                                   

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